On 23rd August 2025, I had the privilege of delivering a talk on “Revolutionising Library Services through WhatsApp” during the Case Studies & Innovations session at the National Seminar on Reimagining Library Visibility: Connecting People and Possibilities organized by St. Aloysius College Library, Thrissur.
My presentation focused on how WhatsApp can be effectively integrated into library services to enhance communication, improve user engagement, and provide instant access to information. I highlighted practical use cases, implementation experiences, and the potential of instant messaging platforms in reshaping the service landscape of libraries.
The seminar brought together library professionals, researchers, and practitioners from across the region to share ideas and explore innovative strategies that can redefine the visibility and relevance of libraries in the digital age. It was an enriching experience to contribute to the dialogue and exchange perspectives with fellow professionals.
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